Customers have always been at the heart of what we have done at Elephant. We try to give everyone the best experience we can when they enter the shop, hopefully to ensure they come back and see us again but predominantly to make them feel as comfortable as possible during their visit, however brief it may be. We have our regulars and our favourites, the tricky customers and the extremely interesting ones! Having worked on and off for the entire four years we’ve been open in Neston, I’ve been lucky enough to experience such a broad spectrum of visitor and even luckier to get to know some quite well. I remember discussing with Lydia once the odd nature of our job in that we might see people five, six, seven times a week but only for quarter of an hour or so, really no time at all! For us it’s so rewarding when we get to chat to you even if it is just for a brief portion of your week. For me, whether it be finding out when and where Terry and Anne’s next holiday is or how many naughty glasses of wine Kathy had the previous night, the interaction with customers is vital and essential to what we continue to do here.